Connect with Your Customers
in Real-Time.
The ultimate Enterprise live chat platform. Featuring zero-latency Co-Browsing, AI Chatbot Triage, Omnichannel Social integrations, and proactive visitor analytics.
An Arsenal of Enterprise Tools.
Everything your support team needs to resolve tickets faster, automate routing, and integrate with your existing tech stack.
Sneak Peek (Live Typing)
Read your customer's mind. See exactly what they are typing in real-time before they even hit "Send" so you can fetch answers faster.
Visual Co-Browsing
Instantly view your customer's screen and guide them with a virtual laser pointer. No software downloads required.
Internal Whispers
Collaborate behind the scenes. Agents can leave private, color-coded internal notes in the chat history that the visitor never sees.
AI Chatbot Triage
Let AI handle the noise. Our bot attempts to answer initial questions using your knowledge base before seamlessly passing to a human.
Smart Offline Mode
Set your business hours. When your team is away, the widget automatically converts into a ticketing system with Email Fallback routing.
Post-Chat CSAT Surveys
Automatically trigger 5-star rating surveys the moment a chat resolves, feeding crucial Quality Assurance data directly to your dashboard.
Omnichannel Socials
Stop checking 5 different apps. Funnel your WhatsApp, Facebook Messenger, and Instagram DMs directly into our unified dashboard.
Webhooks & Zapier
Connect your data anywhere. Instantly fire JSON payloads to Salesforce, HubSpot, or Zapier every time a chat ends or a lead is captured.
Global Localization
Support customers worldwide with widget UI automatically translated into 10 different global languages based on browser settings.
Why LiveWeb Wins.
See how our unified infrastructure compares to the legacy, fragmented alternatives.
| Enterprise Feature | LiveWeb | Legacy SaaS (Intercom/Zendesk) |
|---|---|---|
| Visual Co-Browsing & WebRTC | Native, Zero-Latency (No downloads) | Requires clunky, expensive 3rd-party plugins |
| Agent Tools (Sneak Peek, Whispers) | Included in Professional Tier | Locked behind $100+/mo premium tiers |
| Omnichannel & Zapier | Native Integration via Webhooks | Requires expensive marketplace add-ons |
| AI Chatbot Triage | Seamless Handoff included in Enterprise | Complex setup with hefty volume-based fees |
| Data Retention Policy | 6 Months to 1 Year (Searchable) | Deleted after 30-60 days on Free/Basic plans |
| Widget Load Impact | < 100ms (Aggressive browser caching) | 1.5s - 3.0s (Bloated tracking scripts) |
Simple, Transparent Pricing.
Scale your support team without breaking the bank.
Starter
- 1 Agent Seat
- Live Chat & Smart Routing
- Business Hours & Email Fallback
- Global Localization (10 Languages)
- 7-Day Chat History
Professional
- Up to 5 Agent Seats
- Visual Co-Browsing & WebRTC
- Sneak Peek & Internal Whispers
- CSAT Surveys & QA Analytics
- 6-Month Data Retention
Enterprise
- Unlimited Agent Seats
- AI Chatbot Triage
- WhatsApp, FB & IG Integrations
- Salesforce & Zapier Webhooks
- 1-Year Data Retention & Audit
Let's build better support, together.
Have questions about our Enterprise plans, custom integrations, or moving your existing chat data over to LiveWeb? Our team is here to help.
Email us directly at:
info@liveweb.chat